Welcome to the Cryptonite website (www.gocryptonite.com). This Refund and Cancellation Policy explains the terms under which purchases made through our platform may be cancelled or refunded. By using our services, you agree to the terms outlined below.
Orders may only be cancelled before payment authorization is completed. Once a transaction has been processed and cryptocurrency has been sent to your wallet address, the order cannot be cancelled due to the irreversible nature of blockchain transactions.
Cryptocurrency transactions are final and generally non-refundable. However, refunds may be considered under the following circumstances:
Customers are solely responsible for providing a correct and compatible wallet address. Transactions sent to an incorrect or unsupported address cannot be reversed or refunded.
Approved refunds will be returned to the original payment method used during purchase. Processing times may vary depending on your card provider, bank, or payment network.
Cryptonite reserves the right to refuse refund requests in cases of suspected fraud, abuse of services, or violation of our Terms of Service.
For assistance regarding payments, cancellations, or refund requests, please contact our support team and include your transaction details.
support@gocryptonite.com
